It’s what you say… and it’s subtle

I’m going to share something with you today that has nothing to do with a Friday Find.

You’ll thank me for saying this, trust me.

One of my mentors shared this with me and I’ve never forgotten this invaluable lesson.

Here it is:

When sending an email communication, don’t give people a direct order.

Yes, you may be asking your direct report, colleague or contractor to do something for you – maybe in a timely manner.  Guess what? Asking someone to do something in this manner doesn’t come across positively. It’s a turn off.

Great leaders, like my mentor, understand t...